Last updated: 07/07/2022
Please read these terms and conditions carefully before using the website and pet waste removal services operated by S (“us”, “we”, or “our”).
Scoop N' Poop and its employees guarantee the quality, reliability, and professionalism of our services. By accessing and using Scoop N' Poop service, you, the customer, accept and agree to be bound by the terms and provision of this agreement. In addition, when using any of our services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the outlined guidelines, please do not use this service. All below items are predicated based on the service area and subject to change at any time:
By employing Scoop N' Poop, you are granting Scoop N' Poop employees’ access to designated yard or kennel areas of your property during the designated service date. If our technician is not permitted on your property for any reason, this occurrence will be noted and customer may be charged for full price of service.
Technicians are not permitted, nor required to enter a customer’s home. In no circumstances will this be allowed or required of any Scoop N' Poop employee. There are and will be no exceptions to this rule.
Scoop N' Poop pricing is determined based on service area. In addition, pricing is subject to change at any time. Upon beginning services, you accept this condition and will adjust payment accordingly if prices change at any point in time. By ordering regular Scoop N' Poop service, you are authorizing Scoop N' Poop to charge your card following time of service in correlation with your chosen frequency of service and number of dogs. Customer is responsible for providing payment information ahead of first service and will be charged payment in full following initial service. If card information is not provided, service will not begin. Following initial service, customer is responsible for payment following each recurring service. If payment in full is not received, Scoop N' Poop reserves the right to pause services until payment in full has been received.
Service options are solely based on service area and services assigned by respective locations at a given time. Service schedule availability can change based on business needs and general workday productivity. You, the customer, are responsible for notifying Scoop N' Poop of any changes in number of dogs or frequency of services. Customer is also responsible for notifying Scoop N' Poop of service cancellation and is required to do so 24 hours before service.
Scoop N' Poop will honor the referral policy wherein if you refer a friend and referred person schedules a regular scooping service with Scoop N' Poop, referred customer will receive a free first cleanup. This initial free service only applies to the areas in which the offer is available.
Free first cleanup services are determined based on location. During the initial free service, scooping is entirely free of charge, but any additional services will be charged according to locations pricing. This initial service is not charged as long as customer remains active for 4 services and all payments have been made to Scoop N' Poop. FREE 1st Cleanup is a first-time client promotion and reserved as such, returning clients may be ineligible to this promotion. Returning clients may be required to pay an initial fee based on the number of dogs owned.
In the event of inclement or extreme weather conditions, Scoop N' Poop reserves the right to delay or cancel services out of an abundance of caution. During this time, customer will be notified of such an event and services will be rescheduled or adjusted accordingly.
If our assigned Scoop N' Poop employee is unable to access the designated yard area due to an aggressive animal presence, service on chosen day will be postponed or canceled. Service may be rescheduled for a later time, but customer will be charged a trip fee equaling up to the quoted cost of service.
If the assigned Scoop N' Poop employee is unable to access the designated yard space due to a locked gate, and cannot otherwise access a customer’s property, service on chosen day will be postponed or canceled. Service may be rescheduled for a later time, but customer will be charged a trip fee equaling up to the quoted cost of service.
These Terms shall be governed and construed in accordance with the laws of United States without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least a day’s notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
The Service and its original content, features and functionality are and will remain the exclusive property of Scoop N' Poop and its licensors.
Thank you for accepting our terms and conditions by trusting Scoop N' Poop with your pet waste removal!